Director, Product Management, Engagement (Loyalty)

Location: Miami, FL, US

Base pay: $158,900–$198,600 per year

Company

A global quick-service restaurant brand focused on franchisee profitability, brand growth, and long-term value.

What you will do

• Own the vision, strategy, roadmap, investment priorities, and design of the loyalty product and program.
• Lead Product Managers and build a high-performing engagement product organization.
• Drive growth in acquisition, engagement, frequency, retention, redemption, and customer lifetime value.
• Identify opportunities through segmentation and personalization with CRM, Marketing, and Analytics.
• Own engagement experiences across mobile app, web, offers, rewards, account management, and restaurant touchpoints.
• Partner with Engineering, MarTech, franchise, Operations, Marketing, vendors, and external partners to modernize loyalty capabilities, manage relationships, and communicate metrics and outcomes to executive leadership.

Requirements

• Bachelor's degree required.
• 8+ years of product management experience in consumer digital products.
• 4+ years leading Product Managers and cross-functional teams.
• Strong product strategy, experimentation, analytics, and stakeholder management skills.

Nice to have

• MBA.
• Experience with loyalty, rewards, membership, or retention-focused products.
• Experience in QSR, retail, hospitality, ecommerce, or consumer technology.

Culture & Benefits

• Medical and life insurance plans.
• Pension/401k/RSP, with country-specific availability.
• Competitive bonus and mobility allowance.
• Tuition reimbursement, company holidays, and volunteering time.
• Fast-paced, accountable environment with cross-functional collaboration and team support.