Loyalty Account Manager (Insurance)

Location: Dubai, United Arab Emirates

Company

Cigna Healthcare, a division of hirify.global, supports customers in navigating the healthcare system and making informed decisions about their health and wellbeing.

What you will do

• Manage an assigned portfolio of existing health insurance customers and work toward persistency targets.
• Conduct proactive mid-year and renewal check-ins through inbound and outbound calls.
• Handle cancellation requests, payment interruptions, objections, and customer issues.
• Identify upsell opportunities and adjust or discount policies when appropriate to support retention.
• Send customer communications and videos, maintain accurate records, and provide required regulatory documentation.
• Collaborate with client management, medical, and internal teams while supporting team objectives and process improvements.

Requirements

• 1–2 years of experience in healthcare, insurance, or outbound sales.
• Proven inbound and outbound telemarketing experience, ideally in a non-advised sales environment.
• Strong customer focus, objection handling, problem-solving, interpersonal, and communication skills.
• Ability to organise and prioritise workload, exercise judgement, and work effectively in a team.
• Basic system navigation, Microsoft application, keyboard, regulatory awareness, and record-keeping skills.

Culture & Benefits

• Work with a customer-focused team dedicated to improving health and customer outcomes.
• Follow defined quality assurance, regulatory, contact, and service-level standards.
• Support less experienced colleagues and contribute to shared team objectives.
• Work in an environment focused on integrity, fair customer treatment, learning, listening, and results.