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2 дня назад

Experienced IT Support Technician (Microsoft)

Формат работы
remote
Тип работы
fulltime
Грейд
senior
Английский
b2
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
Experienced IT Support Technician (Microsoft): Resolving complex Level 1 escalations and administering Windows, Microsoft 365, Active Directory, Entra ID, and endpoint environments with an accent on infrastructure reliability, access management, and security compliance. Focus on automating support workflows with PowerShell, troubleshooting network and device issues, and supporting migrations, rollouts, and hybrid cloud environments.

Location: Not specified; support for U.S. business hours and rotational shifts is required.

Company

hirify.global provides AI-powered IT management and cybersecurity software for managed service providers and internal IT organizations worldwide.

What you will do

  • Act as the escalation point for complex hardware, software, connectivity, and endpoint support issues.
  • Administer Microsoft 365 services, including Exchange Online, SharePoint Online, OneDrive, Teams, and Intune.
  • Manage users, groups, permissions, provisioning, and access troubleshooting in Active Directory and Microsoft Entra ID.
  • Deploy and maintain Windows desktops, laptops, mobile devices, patches, security updates, and endpoint protection policies.
  • Automate administrative workflows with PowerShell and document resolutions, procedures, assets, and licensing records.
  • Support onboarding and offboarding, collaboration-room technology, system migrations, software rollouts, and infrastructure upgrades.

Requirements

  • At least 8 years of technical support experience, including Level 3 or escalation-tier responsibilities.
  • Strong administration and troubleshooting skills across Windows 10/11, Microsoft 365, Exchange Online, SharePoint, OneDrive, Teams, Active Directory, and Microsoft Entra ID.
  • Experience with Microsoft Intune or another endpoint management platform, plus basic PowerShell scripting.
  • Understanding of TCP/IP, DNS, DHCP, VPN, Azure or hybrid cloud environments, backup and disaster recovery tools, and cybersecurity practices.
  • Strong problem-solving, prioritization, documentation, and communication skills for supporting non-technical users.
  • Availability for U.S. business hours and rotational shifts is required.

Nice to have

  • Microsoft certifications such as MS-900, MD-102, or AZ-900.
  • CompTIA A+ and/or Network+ certification.

Culture & Benefits

  • Work in a global software organization serving customers in more than 20 countries.
  • Contribute to products that protect, secure, automate, and optimize IT environments.
  • Participate in IT projects involving migrations, software rollouts, and infrastructure upgrades.

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