Senior Manager, AI Customer Success

Location: Remote-first within the United States

Salary: $177,500–$255,000 annual base pay, depending on geographic pay zone, experience, qualifications, and skills.

Company

hirify.global provides an agentic web marketing platform for building, managing, and optimizing digital experiences.

What you will do

• Build and lead the Customer Success team for Source by hirify.global, starting as a player-coach with a portfolio of strategic enterprise accounts.
• Serve as an executive sponsor for senior marketing, web, and engineering stakeholders.
• Own renewals, forecasting, account health, retention, expansion, and commercial negotiations with Sales.
• Lead discovery workshops, pilots, agent building, rollout, adoption, and change management.
• Partner with Forward Deployed Engineers and Solution Architects to move customers from pilots to production, define ROI, and improve performance.
• Create the Source CS operating model, including playbooks, health metrics, AI-powered workflows, permissions practices, enablement, customer references, and case studies.

Requirements

• 8+ years of experience in customer success, account management, or consulting at a B2B software company, including enterprise accounts and executive relationships.
• 2+ years of experience managing a customer success, account management, or customer growth team.
• Demonstrated success driving retention, expansion, and revenue growth against commercial targets such as net revenue retention.
• Technical aptitude across codebases, deployment pipelines, integrations, permissions, and security, with the ability to partner credibly with developers.
• Experience with applied AI, including building AI workflows or agents and evaluating their output, or leading complex digital transformation programs.
• Must be based in the United States for this remote role.

Nice to have

• Experience with usage- or consumption-based pricing, agencies, systems integrators, hirify.global, or hirify.global customers.
• Experience with marketing and digital experience tools, including CMS, martech, and analytics.

Culture & Benefits

• Remote-first work environment focused on customer trust, collaboration, experimentation, reinvention, and ownership.
• Equity for permanent employees and eligibility for an annual bonus program.
• Medical, dental, and vision coverage with most premiums covered for full-time employees and dependents.
• Paid parental leave, flexible vacation, paid holidays, and a sabbatical program.
• Mental health resources, therapy and coaching, work and wellness stipends, and a U.S. 401(k) with employer matching.

Hiring process

• Applications are accepted on an ongoing basis until the position is closed and filled.
• Compensation and career level are narrowed during the interview process based on market location, experience, qualifications, and skills.