Senior Specialist Client Services (Mortgage Collateral)

Location: Remote

Annual full-time base salary: $25.00–$30.00

Company

hirify.global provides real estate industry services, including trade management and mortgage collateral support.

What you will do

• Create and deliver accurate trade reports according to client schedules and complete ad hoc reporting requests.
• Review trade-level reports, monitor project progress, identify discrepancies, and coordinate issue resolution with functional, reconciliation, and chain teams.
• Research and resolve loan-level issues, including escalated tasks and reporting or coding discrepancies.
• Validate chains of assignment, order assignments and Allonges, and support document creation, recording, cancellation, and retrieval requests.
• Retrieve collateral images from custodians and sellers, upload them into CAM, and coordinate pre-settlement timelines.
• Communicate status updates to clients and internal stakeholders while meeting service-level deadlines.

Requirements

• Bachelor’s degree in a related field or an equivalent combination of education and experience.
• At least 3 years of experience or expert-level knowledge reviewing, assessing, and curing mortgage collateral documents.
• Proficiency in Excel, including lookups, pivot tables, basic formulas, and manipulation of large data sets.
• Proficiency in Microsoft Office, including Excel, Word, and Outlook, with fast and accurate data entry.
• Strong attention to detail, professional written communication, customer service, research, and problem-solving skills.
• Ability to organize and prioritize work, perform quality control, collaborate effectively, and work overtime or weekends when required by client timelines.

Culture & Benefits

• Remote full-time work with collaboration across internal and external client teams.
• Paid time off and paid holidays.
• Medical, dental, vision, life, and disability insurance options.
• 401K participation for eligible full-time employees.
• Fast-moving, deadline-driven work with opportunities to support multiple client trades and projects.