Client Success, North America (Fintech)

Location: Miami, Florida, United States; must be based in or willing to relocate to Miami

Company

hirify.global is building cross-border payment infrastructure for institutional clients, enabling money movement across currencies and financial systems.

What you will do

• Own day-to-day relationships and growth plans for a portfolio of institutional clients, including payment companies, PSPs, fintechs, and digital asset platforms.
• Increase transaction volume by helping clients optimize FX flows, pricing, settlement, and product usage.
• Monitor client health and trading activity, identify risks early, and recover slowing accounts.
• Support major North American accounts with trades, settlement, pricing, and new product setup in partnership with Trading Operations and Product.
• Build scalable account management playbooks and cross-sell pipelines for new currency pairs and products.
• Use AI tools to automate routine workflows and surface client insights with RevOps.

Requirements

• 3+ years of experience in fintech or financial services and 5+ years of total experience in account management, sales, consulting, or business operations.
• Working knowledge of payments and FX, including cross-border flows, settlement, and pricing.
• Demonstrated ability to independently manage and grow a client portfolio and negotiate pricing and volume with senior stakeholders.
• Experience building repeatable account management systems for large portfolios, using CRM and analytics tools to assess client health.
• Advanced fluency with AI tools such as Claude, plus familiarity with Google Workspace, Slack, and Notion.
• Must be based in or willing to relocate to Miami, United States.

Nice to have

• Experience with remittance companies, PSPs, neobanks, or payment infrastructure companies.
• Strong understanding of FX markets and trading operations.
• Familiarity with stablecoins and US payment rails such as ACH, Fedwire, and RTP.

Culture & Benefits

• Competitive salary and benefits package.
• Equity in a rapidly growing company.
• Opportunity to contribute to global financial infrastructure and fintech innovation.
• Collaborative environment focused on personal and professional growth.