Field Service Engineer (Payments)

Location: Spain - Madrid HQ; frequent onsite travel across Spain and occasional travel in Europe and internationally.

Company

hirify.global provides commerce-enabling payment technology, while Global Blue delivers Tax Free Shopping solutions for retailers and international travelers.

What you will do

• Install, maintain, deinstall, and modify Shift4 POS and payment products, including Dine and One.
• Provide first-line technical support for customers and manage incidents and requests through ticketing systems.
• Diagnose, resolve, or escalate issues involving POS, payment, and Global Blue solutions.
• Deliver field service, product training, and after-sales support through onsite visits, Microsoft Teams, phone, and email.
• Maintain local inventory records and provide reporting to the Merchant Solutions team.
• Support projects, office moves, maintenance activities, deployments, and on-call rotations outside business hours when required.

Requirements

• IT or technology-related education and 2–5 years of experience in Field Service, Technical Support, or Service Desk roles.
• Strong knowledge of PC and laptop hardware, operating systems, POS technologies, and transactional systems.
• Understanding of WAN, LAN, VoIP, networking, telecommunications, and payment processing environments.
• Experience with ticketing and issue-tracking systems and the ability to troubleshoot solutions in customer environments.
• Strong customer service, communication, organisation, problem-solving, and decision-making skills.
• Availability for extensive travel across Spain and occasional travel in Europe and internationally.

Nice to have

• Knowledge of Shift4 solutions and payment terminal systems.
• Basic understanding of Azure and Intune.

Culture & Benefits

• Training on Shift4 Dine, Shift4 One, Tax Free Shopping, and payment solutions.
• Professional development and long-term career growth within an international organisation.
• Multicultural collaboration with colleagues across Europe, the USA, and APAC.
• Competitive salary package with bonus plan and flexible compensation options.
• Employee benefits including training courses, referral programme, team-building activities, and company events.
• Opportunities to travel while supporting customer projects and technology deployments.