Senior Forward Deployed Engineer (AI)

TL;DR

Senior Forward Deployed Engineer (AI): Driving the adoption of Fin by helping prospects unlock the power of hirify.global’s AI capabilities to automate and scale their support operations. Focus on contributing to and evolving the Forward Deployed Engineering function and codifying best practices.

Location: Expected to be in the office at least three days per week.

Salary: $175,750 - $247,250

Company

hirify.global is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

What you will do

• Drive the adoption of Fin by helping prospects unlock the power of hirify.global’s AI capabilities to automate and scale their support operations.
• Embed deeply with strategic customers to understand their business challenges and technical requirements in detail and provide them with insight to achieve outstanding results with Fin.
• Work hands-on with customers' technical teams as a technical expert and trusted advisor, coding side-by-side to drive projects to completion.
• Collaborate closely with Sales, Success, and Product teams to ensure seamless customer experiences, project success and actionable product feedback.
• Contribute to and evolve the Forward Deployed Engineering function, codify best practices and share insights gained from customer engagements to help us scale and grow.

Requirements

• Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created.
• You are interested in AI/ML and are good at quickly building a good understanding of novel problems, capabilities, architectures and understanding trade-offs and limitations.
• Strong cross-functional collaboration and the ability to understand and navigate organizational boundaries and bring people together to achieve the best outcome for our customers and hirify.global.
• Deep knowledge of a high-level programming language (for example, JavaScript, Python, Ruby, etc.).
• Able to prototype and ship software fast, while maintaining a high bar on quality and the focus on business goals and outcomes.
• Proficient using and writing REST APIs to integrate systems effectively.
• Strong communicator.
• Willing to travel and work on-site with customers to build strong relationships and deeply understand their needs.

Culture & Benefits

• Competitive salary and meaningful equity.
• Comprehensive medical, dental, and vision coverage.
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy.
• Paid Parental Leave Program.
• 401k plan & match.