Director, Client Success - Periop (Healthcare SaaS)

Location: Remote, United States

Salary: $150,000–$190,000 USD per year

Company

hirify.global develops healthcare technology using machine learning, generative AI, and behavioral science to help hospitals improve operations and patient care.

What you will do

• Lead, mentor, and develop Client Success Partners while managing team performance against client health, NPS, referenceability, renewal, and expansion metrics.
• Own the strategic health and success of the Perioperative and Patient Care Coordination client portfolio, including performance guarantees and platform benchmarks.
• Develop account strategies that drive adoption, operational improvements, measurable ROI, renewals, and expansion opportunities.
• Manage complex client escalations and executive relationships across clinical, IT, and leadership stakeholders.
• Advocate for the value of the hirify.global AI platform and position it against EMR vendors and incumbent systems.
• Collaborate with Product, Engineering, Sales, Marketing, Commercial, and Delivery teams to translate client needs into product improvements and successful deployments.

Requirements

• 7+ years of experience in strategic account management, consulting, or client success within an enterprise healthcare SaaS or technology company.
• 3+ years of experience directly managing and leading a client-facing or consulting team.
• Experience managing a significant book of business and achieving net retention and expansion targets.
• Deep knowledge of healthcare operations, especially Perioperative Services and/or Patient Flow and Care Coordination.
• Ability to navigate complex health system structures, political dynamics, and decision-making processes.
• Experience positioning solutions against EMR vendors such as Epic or Cerner, with exceptional executive communication and presentation skills.

Nice to have

• Experience in a high-pressure, rapidly changing startup environment.
• Ability to identify business priorities, recognize risks early, and develop effective mitigation strategies.

Culture & Benefits

• Open paid time off.
• Paid parental leave.
• Professional development, wellness, and technology stipends.
• Employee referral bonus and stock option awards.
• Employment includes a pre-employment background investigation and drug test.