Customer Succes Manager Spain Customer Succes Manager Spain

Location: Remote from Spain; listed locations include Barcelona, Bilbao, Madrid, Malaga, Marbella, Tarragona, and Valencia. Work from abroad within Europe is available for up to 12 weeks per year, with a maximum of 4 consecutive weeks.

Company

hirify.global is a digital health and fitness SaaS company serving trainers, studios, clubs, and corporate wellness clients worldwide.

What you will do

• Build trusted-advisor relationships with a portfolio of mid-market fitness businesses operating 5 to 50 locations.
• Own onboarding, training, and implementation, coordinating rollouts across multiple customer locations.
• Advise customers on relevant hirify.global features and drive adoption through proactive product guidance.
• Identify expansion opportunities, improve renewals, and reduce churn through early risk mitigation.
• Collect customer feedback, manage requests, improve NPS, and analyse customer insights.
• Collaborate with Sales, Product, Support, Marketing, and the CSM supporting the Iberian market.

Requirements

• Experience in Customer Success or Account Management with ownership of a customer portfolio.
• Native-level Spanish or full professional fluency in written and spoken Spanish required.
• Full professional fluency in written and spoken English required for international collaboration and customer support.
• Ability to act as a trusted advisor to senior customer stakeholders.
• Strong collaboration and project management skills in a fast-changing environment.
• Proactive, self-starting mindset with a strong sense of ownership.

Nice to have

• Experience working in a SaaS environment.
• Interest in or experience with the fitness industry.

Culture & Benefits

• Remote work from Spain for the Amsterdam-based office.
• 23 paid vacation days per year on a full-time contract.
• Home-office setup and hardware provided.
• Health and fitness programme, company-wide challenges, and access to psychological coaching.
• International environment with more than 35 nationalities, a flat hierarchy, and opportunities for professional growth.
• Company events including dinners, outings, and ski trips.

Hiring process

• Recruitment screening call.
• Business case presentation during the first interview.
• Interviews with the Director of CSM Enterprise, a team member, and a senior or C-level leader.