Customer Success Management Specialist (Hospitality)

Location: Melbourne, Victoria, Australia

Company

hirify.global provides technology and services that support the travel and hospitality industry.

What you will do

• Manage new and renewal sales for assigned accounts and support other account owners.
• Act as the main customer contact, manage communications, resolve conflicts, and ensure contract compliance.
• Conduct business reviews, support customer revenue strategies, improve product adoption, and communicate system updates.
• Manage onboarding and ongoing service delivery, review major deliverables, and coordinate with project teams.
• Resolve escalated issues, track risks in the CRM, and communicate problems to team leads and the Director of Operations.
• Coordinate with collections to support timely payment and resolve outstanding invoices over 90 days.

Requirements

• Proven sales or revenue management experience in the hospitality industry.
• Strong ability to persuade, influence, negotiate, communicate, and resolve conflicts.
• In-depth understanding of customer relationship management and experience managing multiple accounts and projects.
• Extensive hospitality experience or comprehensive knowledge of hotel operations and revenue management.
• Degree or diploma in Hospitality, Business, or a related field, or equivalent experience.
• Successful candidates must complete a National Coordinated Criminal History Check.

Culture & Benefits

• Mission focused on powering the future of travel.
• Global business, workforce, processes, and culture.
• Learning through on-the-job training, formal activities, and daily collaboration.
• Supportive environment focused on employee wellbeing and work-life balance.
• Competitive remuneration package including salary, bonus, equity, and benefits.
• Flexible working model and commitment to diversity, inclusion, and accessibility.