Founding APAC Enterprise Customer Success Manager (AI)

Location: Australia; the role is described as based in the Australian office, while the posting also states that the successful candidate must work in person five days a week at the downtown San Francisco office.

Company

hirify.global builds AI products that help large companies solve complex contracting problems and improve collaboration through legal technology.

What you will do

• Lead enterprise customer onboarding, training, and success planning across the APAC market.
• Act as the primary contact for customer inquiries, issue resolution, escalations, and account management.
• Own customer relationships as a trusted advisor and coordinate the full customer experience across stakeholders and business units.
• Deliver product demonstrations, training sessions, support resources, best practices, and strategic business reviews.
• Drive platform usage, adoption, renewals, and upsells through value-focused customer success plans.
• Represent the voice of the customer internally and advocate for major customer challenges.

Requirements

• 5–10 years of experience in SaaS enterprise customer success or account management.
• Proven experience working with enterprise customers with more than 10,000 employees.
• Strong customer success, retention planning, and value-based selling skills.
• Exceptional communication and interpersonal skills with confident, value-driven stakeholder engagement.
• Ability to work proactively in a fast-growing startup environment.
• Ability to work in person five days a week at the downtown San Francisco office is required.

Nice to have

• Experience in legal technology or working with legal professionals.

Culture & Benefits

• Work in a fast-growing startup after a Series B funding round.
• Join a high-responsibility environment with a strong sense of urgency and resourcefulness.
• Collaborate with colleagues who maintain high standards and care deeply about their craft.
• Work primarily from an in-person office environment.