Customer Success Manager – Digital Shelf, ANZ

Location: Sydney, New South Wales, Australia

Company

hirify.global is a global consumer intelligence company providing retail data, analytics, and technology platforms that help brands understand consumer buying behavior and identify growth opportunities.

What you will do

• Build relationships with FMCG, e-commerce, sales, category, marketing, and digital stakeholders.
• Develop client success plans, measurable use cases, account roadmaps, and stakeholder plans.
• Help clients improve digital shelf performance across availability, search, content, retail media, pricing, promotions, and ratings and reviews.
• Translate complex data into actionable commercial recommendations and connect digital shelf execution with sales performance.
• Lead onboarding, enablement, adoption, regular client reviews, retention planning, and expansion opportunities.
• Partner with Product, Data, Sales, and technology teams on Agentic AI, shopper assistants, conversational commerce, product recommendations, and discoverability.

Requirements

• Experience in customer success, account management, e-commerce, category management, digital analytics, agency client services, or a related client-facing role.
• Experience managing or servicing major FMCG, retail, or consumer brand clients.
• Experience with FMCG manufacturers, retailers, e-commerce platforms, or retail data is highly desirable.
• Strong analytical skills and the ability to turn data into actionable commercial insights.
• Confidence presenting to senior clients and collaborating with varied stakeholder groups.
• Commercial awareness, curiosity about e-commerce, technology and AI, and the ability to manage a client portfolio proactively.

Culture & Benefits

• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee Assistance Program.
• Inclusive workplace with a commitment to diversity, equity, and inclusion.