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9 часов назад

Client and People Success Manager (IT Services)

Формат работы
hybrid
Тип работы
fulltime
Грейд
senior
Английский
b2
Страна
Hungary
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Мэтч & Сопровод

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Описание вакансии

Текст:
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TL;DR
Client and People Success Manager (IT Services): Managing employee lifecycles, client relationships, and operational forecasting for technology specialists assigned to enterprise projects with an accent on service quality, account development, and commercial control. Focus on coordinating assignments, forecasting billable FTE and margins, and identifying renewals, delivery risks, and development needs.

Location: Budapest, Hungary; hybrid workplace

Company

hirify.global is an independent IT consulting and services company founded in Vienna in 1999, supporting international clients across financial services, telecommunications, automotive, and energy.

What you will do

  • Manage the employee experience and assignment lifecycle from onboarding and client integration through development, redeployment, extensions, and offboarding.
  • Maintain regular relationships with client-assigned employees and subcontractors, addressing motivation, workload, performance, development, retention, and wellbeing concerns.
  • Build relationships with hiring managers, project leads, and client stakeholders to understand technology needs and upcoming demand.
  • Manage account operations including extensions, rate reviews, PO/WO continuity, renewals, onboarding, and offboarding.
  • Maintain assignment data and prepare monthly forecasts covering billable FTE, utilisation, revenue, and margin drivers.
  • Coordinate month-end readiness with Finance & Controlling and flag expiring orders, uncovered delivery, idle capacity, early departures, and margin pressure.

Requirements

  • At least five years of experience in IT services, including three years in a client-facing role combining account or service management, consultant or people coordination, and commercial responsibility.
  • Experience building trust with technical colleagues and hiring managers, conducting difficult conversations, and converting customer insight into qualified opportunities.
  • Practical understanding of IT roles, project delivery, service models, SOW/WO/PO terms, extensions, rate cards, billability, utilisation, and contribution-margin drivers.
  • Strong Excel discipline, monthly forecasting experience, clear variance explanations, and careful handling of commercially sensitive and personal information.
  • Strong communication skills in Hungarian and English, with ownership, sound judgement, structured follow-through, and collaborative stakeholder management.

Nice to have

  • Experience with banking or other regulated clients.
  • Service transition, managed-services, contract workflow, vendor-portal, timesheet, or professional-services automation experience.
  • Experience coordinating across countries within an IT services group.

Culture & Benefits

  • Transparent and open working environment with an emphasis on team spirit.
  • Continuous learning opportunities and exposure to current technologies.
  • Open communication and encouragement of new ideas and development.
  • Collaboration across HR, Sales, Recruitment, Delivery, and Finance.

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