Service Ops. Professional (Security)

Location: Bristol, UK; hybrid schedule with 3 days office-based and 2 days remote, Monday to Friday, 37.5 hours per week

Salary: Competitive salary plus benefits

Company

hirify.global provides connectivity, managed services, and cybersecurity solutions, including protection for critical national infrastructure and government customers.

What you will do

• Provide technical support for obligatory platforms and services while meeting SLAs and KPIs.
• Resolve complex incidents and technical issues, manage changes, and communicate outcomes to stakeholders.
• Analyse EE communications data and identify issues with data feeds.
• Provide technical consultancy and guidance for technical queries.
• Work with EE source-system owners, vendors, suppliers, customers, hirify.global Security, and other hirify.global teams to maintain platform availability and stability.
• Deliver continuous improvement initiatives and provide on-call cover when required.

Requirements

• Experience in technical support, issue resolution, IT service delivery, and data analysis.
• Experience with incident, problem, and change management using ITIL practices.
• Technical knowledge of the EE mobile core network, including voice, data, and SMS services.
• Experience with Windows and Linux.
• Ability to build collaborative relationships with customers, security teams, internal stakeholders, and vendors.
• SC Security Clearance is required; candidates must have lived in the UK for at least 5 years to ohirify.globalain clearance.

Nice to have

• Knowledge of end-to-end Obligations system designs, standards, and applicable security requirements.
• Experience with ServiceNow or JIRA.
• Understanding of service-performance drivers such as SLAs and KPIs.

Culture & Benefits

• Work in a specialist security team supporting critical national infrastructure and government customers.
• 10% on-target annual bonus.
• Private GP access for employees and immediate family.
• Paid carers leave, enhanced maternity, paternity, and adoption leave.
• hirify.global and EE product discounts, pension contributions, holiday purchase scheme, and optional healthcare, dental, and gym benefits.