Dispatch Specialist (Remote)

Location: Remote - United States

Salary: $41,600–$47,840 annually, paid on an hourly basis, with overtime eligibility.

Company

Proof is a technology-driven national platform for service of process that connects law firms with process servers and supports electronic court filing across the United States.

What you will do

• Own an assigned territory and learn its operational, licensing, and coverage requirements.
• Match service-of-process jobs with independent contractor process servers and manage the dispatch queue against SLA targets.
• Build professional relationships with servers through phone, text, and email communication.
• Communicate with clients, negotiate solutions, and set fair prices for both servers and the business.
• Document client and server communications, decisions, and job outcomes.
• Use dashboards and performance data to identify trends, improve workflows, and share marketplace gaps with the team.

Requirements

• 1–3 years of professional experience in dispatch, logistics, operations, customer service, or a related field.
• Strong verbal and written communication skills with the ability to make outbound calls daily.
• Experience or demonstrated ability to build trust-based relationships with independent contractors or partners.
• Excellent time-management and organizational skills while handling multiple priorities and tight deadlines.
• Proficiency with macOS and Google Workspace, including Gmail, Sheets, Docs, and Slides.
• Ability to learn new technology and procedures quickly in a fast-paced environment.

Nice to have

• Bachelor's degree.
• Experience in dispatch, logistics, or operations.
• Experience with a marketplace or gig-economy platform.
• Familiarity with business intelligence tools for self-service analytics.

Culture & Benefits

• Full-time hourly employment with eligibility for overtime and a company bonus plan.
• Medical, dental, vision, and disability insurance options.
• 401(k) options, Flexible Time Off, and paid holidays.
• Company equipment provided.
• Collaborative environment focused on peer support, continuous improvement, and data-informed decisions.