Global Product Support (GPS) Engineer (Semiconductor)

Location: Santa Clara, California, United States. On-site support is required, including customer and field-team support; travel is approximately 10% of the time. Relocation is not available.

Salary: $124,000–$171,000 per year, plus comprehensive benefits and potential bonus and stock award programs.

Company

hirify.global develops and services materials science and engineering solutions used in semiconductor chips and advanced displays.

What you will do

• Develop service procedures, Best Known Methods, technical product manuals, Customer Engineering Notices, Internal Service Bulletins, and troubleshooting guides for new products.
• Support first-chamber builds and testing, new-product start-up, final testing, hardware and software validation, and new product releases.
• Investigate field issues, coordinate failure analysis and CAPA activities, manage issue tracking, and support retrofit and beta-site testing.
• Create initial training packages and train Customer Engineers, Process Engineers, and Technical Product Support personnel before product shipments.
• Define spare-parts lists and part lifetimes, manage target spare lists, and coordinate inventory and supply-chain development with AGS.
• Collaborate with engineering, manufacturing, quality, reliability, field, and customer-facing teams to resolve complex product and service issues.

Requirements

• Conceptual and practical expertise in the relevant discipline, with basic knowledge of related disciplines.
• Ability to solve complex problems using analysis from multiple information sources and exercise sound judgment.
• Ability to explain difficult or sensitive technical information and build consensus across teams.
• Ability to support new-product releases, field escalations, technical documentation, and customer-facing activities.
• Based in Santa Clara, California, with on-site work and approximately 10% travel.

Culture & Benefits

• Supportive work culture focused on learning, professional development, and career growth.
• Comprehensive employee health and wellbeing programs.
• Benefits package with potential bonus and stock award eligibility.
• Work in a company operating at the foundation of the semiconductor and advanced-display industries.