Field Service Technician II (iGaming)

Location: Montreal, Canada; field service coverage of the Ottawa area and region

Company

Light & Wonder develops gaming technology, products, and content for land-based casinos and gaming operators.

What you will do

• Install, maintain, test, and troubleshoot electronic gaming machines, electronic table games, and related equipment at customer sites.
• Perform preventive maintenance, diagnostic testing, software configuration, and functional testing.
• Assemble accessories and prepare equipment for installations and conversion projects.
• Complete incident reports, maintenance records, and detailed daily and weekly technical logs.
• Follow gaming commission, company, field service, vehicle, equipment, electrical, and workplace safety procedures.
• Review customer issues with management and technical leads and travel to other facilities when required.

Requirements

• Must be at least 21 years old, hold a valid driver’s license, and be able to obtain and maintain required gaming licenses.
• At least one year of experience assembling, testing, and repairing electronic gaming devices, or six months of experience plus a related gaming school certificate, or equivalent experience.
• Basic knowledge of electricity, electronics, mechanics, gaming devices, network communication, network troubleshooting, PC operation, and security risks.
• Ability to troubleshoot problems to the assembly level, read schematics and service manuals, and prepare installations with limited or no supervision.
• Ability to lift and carry 50 pounds regularly over short distances and safely use hand tools, power tools, and equipment-moving devices.
• High school diploma or equivalent, basic Microsoft Office skills, and strong problem-solving and customer-relations abilities.

Culture & Benefits

• Customer-facing field service work supporting gaming equipment at operational sites.
• Work within a regulated gaming and lottery environment with required background investigations or security checks where applicable.
• Ongoing access to field advisories and e-learning to maintain current technical knowledge.
• Work may include travel to other facilities within the department.