Care Concierge Coordinator (Healthcare)

Location: Remote within the United States, with limited travel and required in-person training during the third week in Hayward, California. Work shifts are 9:00 AM–5:30 PM ET or 11:30 AM–8:00 PM ET.

Base pay: $24/hour

Company

hirify.global provides evidence-based, data-driven specialty drug management and cost-control solutions for self-insured employers.

What you will do

• Deliver compassionate, personalized support throughout each member’s therapy journey.
• Help members understand care options, navigate barriers, and advocate for necessary services.
• Manage new and ongoing therapy cases with accurate documentation.
• Coordinate with members, providers, pharmacies, and internal teams.
• Monitor therapy progress, prioritize needs, and manage inbound and outbound communications.
• Resolve complex inquiries quickly using critical thinking and proactive problem-solving.

Requirements

• At least 3 years of healthcare industry experience in care coordination, member advocacy, case management, or a related role.
• At least 3 years of customer service experience, preferably in healthcare.
• Experience in a high-volume, fast-paced, evolving environment.
• Strong communication, organization, attention to detail, multitasking, and problem-solving skills.
• High school diploma or GED.
• Ability to work full-time during one of the listed Eastern Time shifts and attend three weeks of training, including one week in person in Hayward, California.

Nice to have

• Call-center experience.
• Bilingual communication skills.

Culture & Benefits

• Remote work with limited travel for training, meetings, and collaboration.
• Health benefits.
• Paid time off.
• 401(k) employer match.
• Dynamic and collaborative work environment at a growing Public Benefit Corporation.

Hiring process

• Completed application followed by a thorough interview process.
• Interviews may include one-to-one or group sessions by phone, video conference, or in person.