Customer Support Representative (Healthcare SaaS)

Location: Remote within the United Kingdom; in-person co-working days every 2–3 months.

Salary: £38,795 annual starting salary, with an annual increase on each work anniversary.

Company

hirify.global provides software that helps clinics and practitioners manage their operations and customer needs.

What you will do

• Provide real-time customer support and troubleshooting by phone, chat, and video.
• Lead product demonstrations and onboarding calls for clinic practitioners.
• Understand nuanced clinic needs and guide customers through complex software workflows.
• Help users troubleshoot health insurance setups and learn how to use the product effectively.
• Adapt communication to different learning styles and manage changing live-channel assignments.

Requirements

• Ability to thrive in a fast-paced, high-volume, front-facing support role.
• Strong communication skills and the ability to tailor explanations to different users.
• Comfort with live video calls, real-time problem-solving, and customer relationship building.
• Curiosity and willingness to learn a deep product and multiple complex tools.
• Openness to regular feedback, coaching, changing priorities, and rapid adaptation.
• Must work remotely from the United Kingdom and attend in-person co-working days every 2–3 months.

Nice to have

• Experience with or interest in attending conferences and trade shows.

Culture & Benefits

• Fully remote UK team with periodic in-person co-working days.
• Private medical, dental, and vision coverage through Bupa for the employee and dependants.
• Income protection covering 75% of salary, up to £100,000, for long-term illness or injury.
• Life insurance covering four times annual salary, up to age 65.
• 20 days of holiday plus bank holidays, birthday leave when applicable, and three additional paid days over Christmas.
• Eligibility for hirify.global’s Stock Option Plan and multiple potential career paths in product expertise, technical escalations, demos, and people leadership.

Hiring process

• Compensation questions can be discussed throughout the interview process.