Signature Concierge Program Lead, US (Health Tech)

Location: New York, United States; hybrid

Salary: $146,250–$178,750 per year, plus equity

Company

hirify.global develops data-driven preventative healthcare through non-invasive technology, direct clinical care, and personalised health insights.

What you will do

• Define and establish the end-to-end Signature member journey across US clinics.
• Lead, coach, and develop US Signature Concierge teams while improving service quality and reducing escalations.
• Own and scale the Signature Playbook, including SOPs, tone-of-voice guidelines, and escalation protocols.
• Partner with Product, Marketing, Legal, and Clinic leadership to improve member systems and workflows.
• Drive seamless booking and onboarding and ensure post-visit follow-ups are completed within 48 hours.
• Lead the rollout of system features and workflows that improve personalisation and operational efficiency.

Requirements

• Recognised expertise or senior leadership experience managing multiple teams or large-scale programmes in luxury hospitality, concierge services, or high-touch customer support.
• Proven success owning premium client or member experiences at scale, with measurable impact on satisfaction and retention.
• Exceptional leadership, communication, interpersonal, operational, and organisational skills.
• Experience handling sensitive information with discretion and professionalism.
• Ability to work strategically and hands-on in a fast-paced, evolving environment.

Nice to have

• Experience in health tech, healthcare, or other regulated environments.
• Familiarity with scheduling, CRM, or support platforms such as Zendesk.
• Experience developing SOPs, playbooks, and service standards across multiple teams.
• Multilingual skills or cross-cultural experience supporting diverse members.

Culture & Benefits

• Hybrid work model based in New York.
• Equity offered as part of compensation.
• Work focused on making preventative healthcare more accessible through technology and clinical care.