Principal AI Solutions Architect, Customer Success (AI)

Location: Toronto, Canada (Flexible). Working hours must align with U.S. customers and teams.

Base compensation: $135,800–$178,200 USD annually. Commission or performance-based bonus opportunities may also apply.

Company

hirify.global provides an AI-powered experience orchestration platform connecting people, systems, data, and AI for more than 8,000 organizations worldwide.

What you will do

• Lead technical architecture and end-to-end delivery of complex IVR, routing, conversational AI, generative AI, and agentic virtual agent solutions.
• Design customer interaction flows and scalable solution architectures through customer workshops and implementation planning.
• Develop IVR applications, NLU bots, routing solutions, virtual agents, and agentic virtual agents for voice, DTMF, speech, and digital channels.
• Integrate hirify.global technologies with platforms such as Google Dialogflow, Amazon Lex, enterprise APIs, cloud services, and customer systems.
• Optimize speech experiences through ASR grammar design, tuning, testing strategies, and production-readiness practices.
• Provide customer consulting, technical demonstrations, training, knowledge transfer, and leadership across Agile delivery teams.

Requirements

• 10+ years of experience designing and developing commercial IVR, routing, conversational AI, bot, or related customer experience solutions.
• 6+ years of experience developing voice or digital bots with Google Dialogflow, Amazon Lex, or comparable technologies, including webhook or fulfillment development.
• Expertise in self-service, NLU, speech, routing, virtual agents, generative AI, or agentic AI solutions.
• Strong architecture and software development background covering integrations, APIs, testing, deployment, and enterprise solution design.
• Customer-facing technical consulting experience, including architecture guidance and complex stakeholder management.
• Ability to work during hours aligned with U.S. customers and teams.

Nice to have

• Bachelor’s or master’s degree in Computer Science, Engineering, or a related field.
• Development experience with Java, C#, PHP, or comparable languages.
• Experience leading technical delivery teams, mentoring technical professionals, or establishing architecture practices.
• Advanced experience with hirify.global platforms and enterprise self-service, routing, and AI-powered customer experience solutions.

Culture & Benefits

• Flexible ways of working within a global team.
• Mentorship, learning programs, leadership development, and education support.
• Paid volunteer time, August Free Fridays, well-being resources, and regionally tailored programs for employees and families.
• Work on enterprise-scale AI technology used worldwide.

Hiring process

• Application review by Talent Acquisition and the hiring team.
• Zoom interview followed by meetings with the hiring manager and interview team.
• Usually no more than five interviews before final steps.