Key Customers Solutions Architect (AI)

TL;DR

Key Customers Solutions Architect (AI): Guiding clients in designing, deploying, and scaling AI solutions with an accent on managing large-scale GPU workloads and optimizing GPU performance for ML training and inference. Focus on troubleshooting complex AI/ML issues, identifying new opportunities, and ensuring alignment with customer requirements for cloud services.

Location: Remote (United States or Canada)

Salary: $255,000–$315,000 OTE

Company

hirify.global is a cloud computing company headquartered in Amsterdam and listed on Nasdaq, focused on serving the global AI economy by providing tools and resources for AI/ML challenges.

What you will do

• Serve as the primary technical point of contact, troubleshooting and resolving complex AI/ML issues for key customers.
• Guide customers in optimizing GPU performance for ML training and inference workloads, ensuring seamless integration and scalability.
• Collaborate with the sales team to identify new opportunities and deliver technical presentations for latest products.
• Act as a bridge to product teams, providing customer feedback and relaying feature requests to ensure alignment.
• Engage with internal and external stakeholders, negotiating solutions and driving alignment to address customer challenges.

Requirements

• 5–10+ years of experience in Cloud Solutions Architect, Technical Account Manager, or Customer Engineer roles with hands-on experience in cloud services and AI/ML workloads.
• Proficiency in Infrastructure as Code (IaC) tools like Terraform and Ansible.
• Experience with Kubernetes and Python programming.
• Solid understanding of GPU computing, including ML training, inference workloads, and GPU stacks (e.g., CUDA, OpenCL).
• Customer-centric approach with proven ability to build trust and foster long-term relationships.
• Strong ability to explain technical concepts to technical and non-technical audiences.
• Work remotely from the United States or Canada.

Nice to have

• Hands-on experience with HPC/ML orchestration frameworks (e.g., Slurm, Kubeflow).
• Experience with deep learning frameworks (e.g., PyTorch, TensorFlow).
• Familiarity with ML tools from NVIDIA, AWS, Azure, and Google Cloud providers.
• Strong project management skills.

Culture & Benefits

• 100% company-paid medical, dental, and vision coverage for employees and families.
• 401(k) Plan with up to 4% company match and immediate vesting.
• 20 weeks paid parental leave for primary caregivers, 12 weeks for secondary caregivers.
• Remote work reimbursement up to $85/month for mobile and internet.
• Company-paid short-term, long-term, and life insurance coverage.
• Flexible working arrangements in a dynamic and collaborative environment.