Client Service Specialist I (Healthcare)

Location: Lombard, Illinois, United States; hybrid schedule with 3 days in office and 2 days remote

Base pay: $47,500–$86,000 annually

Company

hirify.global provides health care services and supports clients through insurance, claims, and account-related operations.

What you will do

• Provide sales and marketing support to clients, sales leadership, and account executives and managers.
• Respond to client and business partner requests involving claims, data issues, recruitment campaigns, sales products, reporting, and account inquiries.
• Research and resolve requests using available resources and coordinate with internal teams.
• Support timely, accurate service and maintain strong client and account satisfaction.

Requirements

• Bachelor’s degree and 1 year of experience reviewing complex claims, or 5 years of experience in sales, marketing, claims, customer service, or provider service involving health care client service processing or coordination.
• Completion of Blue Chip training and experience with Blue Chip system capabilities or processes.
• Knowledge of group contract benefit provisions and system interface skills.
• Strong communication, problem-solving, customer service, and relationship management skills.
• Ability to work in the Lombard, Illinois office at least 3 days per week; visa sponsorship is not available.

Nice to have

• Bachelor’s degree.
• Experience with HCSC systems or databases.
• Basic understanding of health care reform and its implications for client accounts.
• Experience with Blue Chip or similar health care systems.
• State Insurance Agent license or progress toward obtaining one.

Culture & Benefits

• Curated development plans and professional development support.
• Health and wellness benefits, 401(k) savings plan, pension plan, and paid time off.
• Paid parental leave, disability insurance, supplemental life insurance, and an employee assistance program.
• Paid holidays, tuition reimbursement, and other incentives.
• Annual incentive bonus plan subject to plan terms and conditions.