Sr. Product Support Specialist (Healthcare)

Location: Remote within the United States; employees cannot be hired from U.S. territories or Alaska, Hawaii, California, Washington, Oregon, Colorado, Wyoming, Montana, New York, Connecticut, Vermont, Pennsylvania, or Maine.

Salary: $91,632–$115,920 USD annually; maximum salary $129,168 USD.

Company

hirify.global is a nonprofit member association providing health and dental benefits to federal employees, retirees, military retirees, and their families.

What you will do

• Coordinate timelines, deliverables, dependencies, testing, and implementation for product initiatives.
• Collaborate with Actuary, Marketing, Customer Experience, Networks, vendors, and other internal partners to organize product and benefit data.
• Maintain product documentation, process materials, and SharePoint resources.
• Review product materials, OPM filings, and member-facing communications for accuracy, clarity, and brand consistency.
• Prepare PowerPoint presentations, written materials, meeting support, and follow-up for product leadership and board-level meetings.
• Synthesize data into concise summaries and recommendations while identifying workflow improvements.

Requirements

• Bachelor’s degree in business administration, computer science, engineering, or a closely related field.
• 5+ years of experience in project or product support or a related field, preferably in healthcare.
• Advanced proficiency in Microsoft Windows, Word, Excel, and PowerPoint.
• Ability to present clearly to executives or board members and write reports, business correspondence, and procedure manuals.
• Ability to manage multiple priorities, solve problems, communicate with technical and business stakeholders, and maintain confidentiality.
• Dedicated home-office space and non-cellular high-speed internet are required; minimum speed is 30 Mbps download and 5 Mbps upload, with latency below 80 ms. Hotspot, satellite, and wireless internet are not allowed.

Nice to have

• Experience in health insurance, healthcare administration, or product development.
• Familiarity with Smartsheet, Asana, or similar project management and workflow tools.

Culture & Benefits

• Remote work opportunity with flexibility and work-from-home options.
• Health, vision, and dental benefits effective on day one.
• Competitive pay, incentive plan, paid time off, and personal community enrichment time.
• 401(k) plan with dollar-for-dollar matching up to a 4% employee contribution plus a 6% annual company contribution.
• Life, accidental death and dismemberment, short-term and long-term disability coverage, wellness programs, and tuition assistance.