Senior Project Manager, Digital Customer Success

Location: Remote in the United States. Applicants within 45 miles of the Westlake/Dallas, Texas office must work onsite Tuesday through Thursday, with remote flexibility on Mondays and Fridays.

Annual US base salary: $98,800–$130,000 USD. Additional benefits and bonuses may apply.

Company

hirify.global provides a technology learning platform covering areas such as artificial intelligence, cloud computing, cybersecurity, software development, and machine learning.

What you will do

• Coordinate day-to-day work with offshore partners, clarify questions, escalate issues, track performance measures, and report progress to Digital Customer Success leadership.
• Manage timelines, deliverables, risks, status reporting, templates, briefs, and documentation across multiple strategic and operational programs.
• Launch and improve digital customer journeys by drafting communications, building workflows in Gainsight, testing releases, and coordinating cross-functional input.
• Plan and deliver customer education webinars, onboarding sessions, and academy content, including scheduling, platform setup, collaboration, and follow-up.
• Support retention and upsell initiatives, analyze usage and behavior data, and create presentations, visualizations, and newsletters for stakeholders.
• Coordinate interviews and onboarding plans for new Digital Customer Success teammates.

Requirements

• Bachelor’s degree and 6+ years of experience in project management, program coordination, or operations.
• Experience in SaaS or another recurring-revenue business model, preferably in customer success, support, sales, or a related function.
• Experience managing multiple concurrent projects, competing deadlines, project plans, status reports, and cross-functional documentation.
• Experience collecting, organizing, analyzing, and presenting data to inform decisions or report program outcomes.
• Experience coordinating with or supervising distributed, offshore, or vendor teams without formal authority.
• Applicants must have existing legal authorization to work in the United States without current or future visa sponsorship.

Nice to have

• Familiarity with Salesforce, Gainsight, Pendo, Zendesk, or Tableau.
• PMP certification or exposure to multiple project management methodologies.
• Experience working in a PMO or complex organization with teams across time zones.

Culture & Benefits

• Blended work environment supporting collaboration, flexibility, and connection across teams.
• Inclusive, mission-driven culture focused on technology skills development and continuous learning.
• Competitive compensation and bonus eligibility.
• Comprehensive medical coverage, unlimited PTO, wellness reimbursement, and professional development funds.