Senior Field Service Engineer (Medical Devices)

Location: Remote within the assigned territory in the United States; position based in Fort Worth, Texas, with up to 90% domestic and occasional international travel

Salary: $42.00–$45.50 per hour, plus bonus/incentive pay

Company

Leica Biosystems, a hirify.global operating company, develops cancer diagnostics and laboratory solutions spanning biopsy to diagnosis.

What you will do

• Lead advanced troubleshooting, installation, preventive maintenance, repairs, and technical escalations for diagnostic instruments.
• Resolve complex customer and instrument challenges to maximize uptime and service quality.
• Analyze service data, customer feedback, Gemba observations, and root causes to implement corrective actions.
• Serve as a senior technical resource for field service, technical support, applications, commercial, and product teams.
• Mentor Field Service Engineers, share best practices, and drive sustainable service improvements.

Requirements

• Associate’s degree with 6+ years of field service, technical, biomedical, military, or related hands-on troubleshooting experience, or equivalent experience.
• Advanced experience diagnosing and repairing medical device, laboratory, scientific, electromechanical, electronic, automation, or instrumentation systems.
• Ability to independently resolve complex technical challenges, guide less experienced colleagues, and communicate effectively with customers and internal stakeholders.
• Valid driver’s license with an acceptable driving record required.
• Ability to travel up to 90%, including overnight stays, and lift or move up to 50 lbs. unassisted.

Nice to have

• Experience as a senior technical resource, escalation point, lead Field Service Engineer, trainer, or subject matter expert.
• Experience with advanced diagnostic solutions, laboratory automation, complex instrumentation, or customer environments.
• Experience with continuous improvement, root cause analysis, PSP, Kaizen, or service analytics.

Culture & Benefits

• Remote work arrangement from a home office within the assigned territory.
• Paid time off and medical, dental, and vision insurance.
• 401(k) and bonus/incentive eligibility for qualified employees.
• Continuous improvement culture focused on innovation and measurable customer impact.