Apprentice Operations Support Analyst (Microsoft 365)

Location: Dorking, Surrey, UK; on-site support is provided at Tech Bars, deskside support areas and office locations. Full-time work starts in December 2026. Candidates must have lived in the UK or EEA for at least 3 years by the start of the apprenticeship and be eligible to work full-time in the UK for the entire apprenticeship.

Company

hirify.global is a specialist employee benefits provider and part of the international hirify.global Group, helping create healthy, happy workplaces.

What you will do

• Review incidents and service requests in ServiceNow, gather information and perform straightforward troubleshooting under guidance.
• Provide first-line support in person and remotely, escalating complex issues to experienced team members.
• Prepare laptops and other equipment, support basic device setup, and maintain accurate asset records.
• Support Outlook, Microsoft Teams, Microsoft 365 collaboration tools, meeting rooms and presentation equipment.
• Record reported issues, actions taken and escalations, and help maintain knowledge articles and user guidance.
• Follow information security, data protection and company procedures while participating in apprenticeship learning and coaching.

Requirements

• Interest in technology, basic confidence with email, Microsoft Teams and everyday office applications.
• Clear written and verbal communication, a patient customer-focused approach and the ability to follow instructions accurately.
• Maths and English at Level 2.
• Currently studying and about to complete a relevant Level 3 qualification, such as a T Level, A Level, BTEC, NVQ/SVQ Level 3 or Level 3 Apprenticeship.
• At least 3 years of residence in the UK or EEA by December 2026 and eligibility to work full-time in the UK throughout the apprenticeship.
• Previous IT employment is not required; customer service, school, college, voluntary or work experience is helpful but not essential.

Nice to have

• Experience in customer service, school, college, voluntary work or another work environment.
• Existing familiarity with workplace technology and office applications.

Culture & Benefits

• 24-month Operations Support Level 4 apprenticeship plus end-point assessment.
• Training provided by West Thames College.
• Coaching, learning activities, team meetings and development support.
• Inclusive workplace with support for disability and long-term health conditions.
• Disability Confident interview scheme and reasonable accommodation available during recruitment.