IT Support Engineer (Windows and Apple)

Location: Onsite at the Den Bosch office in the Netherlands at least 4 days per week, with occasional travel to regional offices.

Company

hirify.global develops enterprise software solutions powered by AI for organizations worldwide.

What you will do

• Provide advanced technical support across Windows, macOS, iOS, Android, and related end-user systems.
• Own complex escalations involving Apple hardware and software, including deployment, configuration, patching, security, and troubleshooting.
• Manage and optimize Mac fleets with Jamf Pro, Apple Business Manager, Apple Push Notification service, and Intune.
• Maintain video conferencing systems, network connectivity, meeting spaces, and shared office technologies.
• Apply AI assistants, copilots, intelligent diagnostics, and workflow automation to improve triage and operational efficiency.
• Represent IT in office expansions, infrastructure upgrades, service transitions, documentation, knowledge sharing, and mentoring.

Requirements

• Bachelor’s degree in IT, Computer Science, or a related field, or equivalent experience.
• Strong professional IT support experience in both remote and onsite environments.
• Deep enterprise macOS support experience, including deployment, configuration, patching, security hardening, and advanced troubleshooting.
• Advanced proficiency with Windows and mobile platforms, plus hands-on experience with AI-driven applications and workflow automation tools such as Power Automate, Power Platform, ServiceNow workflows, or PowerShell.
• Familiarity with ITIL service management, compliance practices, global support, and collaboration across time zones.
• Proficient English is required.

Nice to have

• Apple Certified Support Professional (ACSP) or Apple Certified IT Professional (ACiT) certification.
• Microsoft Modern Desktop or ITIL Foundation certification.

Culture & Benefits

• Work in a global and diverse environment with cross-regional collaboration.
• Combine in-person collaboration with limited flexibility for managing personal commitments.
• Contribute to AI adoption, sustainability, continual service improvement, and responsible technology use.
• Support a worldwide user community and participate in regional office initiatives.