IT Technical Support Specialist

Location: 100% on-site in Hoofddorp, the Netherlands; projects may require travel and work outside regular hours.

Company

JLG, an Oshkosh company, provides access equipment, training, and support for the construction and access industry, including mobile elevating work platforms, telehandlers, utility vehicles, and accessories.

What you will do

• Resolve moderately complex end-user issues involving PCs, laptops, thin clients, mobile devices, conference rooms, printers, scanners, and related peripherals.
• Procure, configure, test, install, maintain, and troubleshoot hardware and software.
• Manage support cases, provide status updates, and resolve escalations for end users and management.
• Coordinate with third-party service providers and evaluate requests for new software solutions.
• Provide technical recommendations related to diagnostics, quality, tooling, and computer communications.
• Participate in projects, site surveys, maintenance activities, travel, and occasional work outside regular hours.

Requirements

• Associate’s degree in Information Technology, Computer Science, Engineering, or an equivalent qualification.
• At least three years of experience in desktop support, service desk, or a related field.
• Knowledge of networking protocols and computer hardware.
• Ability to install, maintain, and troubleshoot computer hardware and software.
• Ability to work independently, explain complex technical topics to non-experts, and adapt to changing workflows.
• Ability to work on-site in Hoofddorp and travel for projects, maintenance, and site surveys.

Nice to have

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or an equivalent qualification.
• Industry certifications such as ITIL Foundation or Microsoft Technology Associate IT Infrastructure.
• Experience with WebEx, Microsoft Teams, certificate management, physical security systems, Windows, imaging, and networking troubleshooting.
• Experience with Microsoft Office, SharePoint, and other web-based software applications.
• Strong customer service, communication, organization, prioritization, and follow-through skills.

Culture & Benefits

• Work independently within a flexible routine that accommodates fluctuating workloads and interruptions.
• Collaborate with end users, management, third-party providers, and project teams.
• Support IT services across office and manufacturing environments.
• Work in a fast-paced environment with changing requirements.