Advanced Software Engineer - Customer Success (Fintech)

Location: Remote, Manila, Philippines

Company

hirify.global develops AI-powered financial crime prevention technology that helps financial institutions detect fraud and money laundering in real time.

What you will do

• Design, implement, configure, customize, and extend technical solutions built on the hirify.global platform.
• Build and maintain integrations using REST APIs, messaging systems, event-driven architectures, and file processing.
• Troubleshoot production issues across application, database, infrastructure, and integration layers.
• Analyze and optimize application performance, scalability, and operational reliability.
• Lead technical activities during implementations, upgrades, migrations, and production go-lives.
• Support enterprise customers, review solution designs, mentor engineers, and provide implementation feedback to Product Engineering.

Requirements

• 7+ years of professional software engineering experience.
• Strong Java development and SQL skills, including debugging complex applications and troubleshooting databases.
• Experience designing enterprise integrations with REST APIs, messaging platforms, asynchronous systems, and file-based interfaces.
• Experience with cloud platforms, preferably AWS.
• Strong production troubleshooting, root cause analysis, Java performance analysis, JVM tuning, and distributed-systems knowledge.
• Excellent communication skills and the ability to work directly with customer engineering teams while balancing hands-on engineering and customer-facing responsibilities.

Nice to have

• Experience in fraud prevention, financial services, or risk management platforms.
• Experience with Kubernetes and containerized applications.
• Experience with PostgreSQL and NoSQL databases.

Culture & Benefits

• Customer Success works across configuration, solution development, risk strategy, training, and ongoing client support.
• Open environment that encourages experimentation, collaboration, and professional growth.
• Onboarding includes training, manager meetings, colleague shadowing, and access to company and team information.
• Shadowing may take place virtually or onsite at an office depending on work location.