Wholesale Customer Service Team Leader (Polish Speaking)

Location: Nottingham, United Kingdom; onsite office role with national and international travel required.

Company

hirify.global is a global lifestyle apparel company managing Wrangler, Lee, and Helly Hansen brands and their related product and supply-chain operations.

What you will do

• Lead the day-to-day operations of the Wholesale Customer Service team and maintain high customer service standards.
• Manage the wholesale order book, coordinating with credit control, sales, warehouses, and external stakeholders to ensure accurate and timely shipment and invoicing.
• Develop relationships with key customer accounts and manage customer queries, escalations, and service issues.
• Coach, mentor, train, and performance-manage Customer Service team members.
• Compile and review operational reports, establish service-level agreements and performance metrics, and drive continuous improvement initiatives.

Requirements

• Fluent or native Polish and strong English communication skills are required.
• Previous hands-on management experience in a Customer Service or Customer Experience team.
• Strong communication, problem-solving, conflict-management, influencing, negotiation, and people-development skills.
• Proficiency with Microsoft applications, especially Microsoft Excel, plus good numeracy and literacy.
• Experience developing Customer Service employees, managing service-level agreements, and working with performance metrics and plans.
• Experience in retail or a similar industry and in complex global organizations with competing priorities.

Nice to have

• Degree or equivalent education, training, or relevant professional experience.
• Experience implementing, documenting, and reviewing harmonized processes.

Culture & Benefits

• Collaborative, transparent, diverse, and inclusive workplace with an international workforce.
• Competitive salary and comprehensive benefits package.
• Discounts on Wrangler and Lee products and a casual denim dress code.
• Personal development opportunities, tuition reimbursement, and growth-focused learning.
• Four weeks of paid parental leave for eligible new parents, Flexible Fridays, and wellbeing resources.
• Employee resource groups focused on diversity, sustainability, wellbeing, and social activities.