Care Companion I (Part-Time, German Speaking)

Location: United Kingdom. Hybrid schedule with the first Monday of each month in the London office for employees within the London area; remaining work is performed from home. Work hours are a four-hour block between 4:00 pm and 10:00 pm GMT, Monday through Friday. Training runs from 2:00 pm to 6:00 pm GMT, Monday through Friday, for the first 12–16 weeks.

Company

hirify.global is a global fertility and family care platform providing digital healthcare guidance and support across fertility, family-building, pregnancy, parenting, menopause, and related journeys.

What you will do

• Guide members through their family-forming journeys from their first interaction with Carrot.
• Respond to member inquiries by phone and email with empathy, accuracy, urgency, and cultural sensitivity.
• Explain benefit eligibility, coverage, and next steps across fertility treatment, fertility preservation, adoption, donor-assisted reproduction, and gestational carrier arrangements.
• Document member interactions accurately in Zendesk and escalate clinical, sensitive, or complex cases to the appropriate resource.
• Meet response-time, quality, and member-satisfaction benchmarks within the part-time schedule.
• Identify resource, process, and FAQ gaps and share language- or region-specific insights with the Care Companion team.

Requirements

• 1–3 years of experience in direct customer service, healthcare, or another client-facing role.
• Strong written and verbal communication skills in English and German are required.
• Strong written and verbal communication skills in English and Urdu are also stated as required in the role description.
• Ability to provide empathetic support to a diverse member population across different paths to parenthood.
• Availability for a four-hour weekday shift between 4:00 pm and 10:00 pm GMT.
• Availability for 12–16 weeks of weekday training from 2:00 pm to 6:00 pm GMT.

Nice to have

• Bachelor’s degree.
• Call center experience and familiarity with call center KPIs.
• Experience in a fast-growing technology or digital health company.
• Experience with Zendesk or a similar CRM platform.
• Experience in fertility care, adoption, donor-assisted reproduction, gestational carrier arrangements, or another family-forming field.

Culture & Benefits

• Mission-driven work focused on expanding access to fertility and family-forming care.
• High-growth environment with opportunities to shape strategy and drive impact.
• Competitive compensation, equity, and comprehensive benefits.
• Flexible time off, parental leave, and family-forming benefits.
• Collaborative, inclusive, and values-driven culture.

Hiring process

• 30-minute recruiter screen.
• 30–45-minute hiring manager panel interview.
• 30-minute leadership conversation.