Major Incident Manager

Location: On-site in Taguig City, Philippines

Company

hirify.global is a Fortune 500 global IT services company delivering mission-critical technology and business transformation services.

What you will do

• Assume ownership of Severity 1 and applicable Severity 2 major incidents when the primary Major Incident Manager is unavailable.
• Manage incidents end to end, including severity validation, impact assessment, escalation, recovery coordination, and closure.
• Mobilize Technical Recovery Teams and lead investigation, diagnosis, bypass, and approved recovery activities.
• Coordinate communication between technical teams, management bridges, business stakeholders, and clients.
• Facilitate technical and management bridges, present recovery options and risks, and track actions and follow-ups.
• Maintain accurate timelines, communication logs, recovery records, closure documentation, and Problem Management links.

Requirements

• Strong understanding of ITIL Incident and Major Incident Management processes.
• Experience in Incident or Major Incident Management within IT operations and exposure to high-priority incidents in enterprise environments.
• Familiarity with incident management tools such as ServiceNow.
• Knowledge of infrastructure domains including networks, servers, cloud, and databases.
• Strong decision-making under pressure, communication, stakeholder management, and cross-functional leadership skills.
• Ability to support Severity 1.x and applicable Severity 2.x incidents across global technical teams.

Culture & Benefits

• In-person collaboration with flexibility to support wellbeing, productivity, and different work styles.
• Health insurance for employees and dependents upon hiring, plus life insurance from the first day.
• 15–20 days of vacation leave and 15 days of sick leave.
• Company-sponsored training, upskilling, and certification opportunities.
• Maternity, paternity, retirement, employee assistance, and supplemental standby or shift pay programs.
• Recognition, performance-based pay, and a healthy, encouraging work environment.