10 дней назад
German-speaking Implementation Specialist
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
German-speaking Implementation Specialist (SaaS/customer onboarding): Leading cross-functional implementation projects for new clients and driving adoption of a travel and spend management platform with an accent on change management, project planning, and client communication. Focus on tailoring implementation plans, managing integrations and technical information, resolving escalations, and coordinating timelines, risks, and deliverables.
Location: Barcelona, Spain; hybrid with in-person work 3 days per week and residence within commuting distance of a hub required.
Company
is a travel and spend management platform that automates travel bookings, expenses, invoice processing, and related operational work for businesses.
What you will do
- Lead cross-functional project teams through the implementation and onboarding of new clients.
- Plan, execute, control, and close implementation projects, including requirements documentation, deliverables, and client communications.
- Review contracts, manage resources, validate process quality, and ensure accounts are staged and prioritised effectively.
- Act as the first point of contact for client escalations during implementation.
- Develop account ramp-up strategies and drive adoption of the platform among customer users.
- Explain complex and technical information clearly while coordinating timelines, tasks, risks, and issues.
Requirements
- Proven experience managing and delivering projects for different clients in an international environment.
- Native German and fluent English, written and spoken.
- Strong organisation, administration, analytical, problem-solving, and attention-to-detail skills.
- Ability to build relationships with internal and external stakeholders and adapt communication to different audiences.
- Customer focus, resilience under pressure, initiative, and a willingness to take on challenges.
- Tech-savvy approach with an understanding of basic integrations and open API concepts.
Nice to have
- Studies in Project Management.
- Travel industry experience.
- Previous experience in a SaaS implementation role.
Culture & Benefits
- Hybrid, IRL-first working model with collaboration in person three days per week.
- Competitive compensation and equity ownership.
- Vacation days, public holidays, private healthcare or gym allowance, and life insurance.
- Wellbeing support including therapy and coaching sessions.
- Flexible compensation, 17 weeks of paid parental leave, and paid volunteering time.
- Up to 20 Work from Anywhere days per year, language lessons, a paid sabbatical after five years, and relocation support to a hub.
Hiring process
- 30-minute virtual Talent Acquisition interview.
- 30-minute virtual Hiring Manager interview.
- 60-minute assessment interview, held in person or virtually, followed by a 30-minute virtual values interview.
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