Customer Success Associate

Location: Remote (United States)

Base compensation: $75,000–$85,000 per year, with potential performance bonus and equity.

Company

hirify.global develops AI-powered behavior change technology and science-backed Microsteps that support well-being, productivity, and mental resilience.

What you will do

• Coordinate webinar scheduling and act as a liaison between Customer Success Managers and facilitators.
• Prepare and support virtual and live events, including technical checks, logistics, live chat, polls, surveys, and facilitator introductions.
• Analyze registration, attendance, and Thrive App adoption data, and capture quotable customer content.
• Coordinate with Design, Content, and Localization teams to manage briefs, assets, and turnaround times.
• Build and launch platform customizations such as Challenges, Banners, and Messages.
• Identify opportunities to improve customer success processes, workflows, and automations.

Requirements

• Bachelor’s degree from an accredited college or university.
• Strong communication, analytical, problem-solving, project management, prioritization, and time-management skills.
• Experience using Salesforce, G-Suite, AI tools, monday.com, and Microsoft products including PowerPoint and Excel.
• Experience coordinating multiple events and schedules with precision, including calendars across various time zones.
• Ability to communicate with internal and external executives and build trust with colleagues.
• Organizational excellence, attention to detail, comfort with direct feedback, and a continuous improvement mindset.

Nice to have

• Working knowledge of Coda, Looker, or other data and customer management tools.
• Experience with customer support and project management web platforms.

Culture & Benefits

• Mission-driven work focused on improving health, productivity, and mental resilience.
• Career growth opportunities within a high-growth environment.
• Medical, dental, and vision coverage, plus a 401(k) program with company match.
• Paid time off, including additional Thrive Time after major projects or intense work periods.
• Supportive, human-centric workplace with wellness benefits and a commitment to an inclusive environment.