QA Engineer (AI Healthcare)

Location: Remote in the United States, or onsite in New York City or Boca Raton

Annual base salary: $180,000–$200,000, plus equity.

Company

hirify.global develops an AI-powered care orchestration platform for patient-facing healthcare workflows and conversational agent systems.

What you will do

• Investigate live campaign issues, including dropped calls, incorrect agent responses, failed handoffs, scheduling errors, and data mismatches.
• Trace failures through call recordings, transcripts, system logs, campaign configuration, and integration data to identify root causes.
• Write reproducible bug reports with severity, member impact, and supporting evidence, and route issues to the appropriate owners.
• Run pre-launch and ongoing conversation QA for scripts, edge cases, escalation paths, targeting, sequencing, disposition logic, and outcome capture.
• Build and maintain test cases, scoring rubrics, regression suites, release checklists, and quality metrics.
• Automate repetitive checks such as transcript analysis, configuration validation, and outcome reconciliation.

Requirements

• 3–5 years of experience in QA, support engineering, technical operations, or a similar role on a production software platform.
• Strong debugging and issue-triage skills, with sound judgment on severity and prioritization.
• Experience reading logs, querying data with SQL, and working with APIs and JSON or YAML configuration.
• Experience writing test plans and actionable bug reports.
• Clear written communication and precise documentation habits.

Nice to have

• Experience with voice AI, conversational AI, IVR, or contact center platforms.
• Scripting ability in Python or a similar language.
• Exposure to LLM evaluation, prompt testing, or conversation quality scoring.
• Healthcare experience, including payer or provider outreach, HIPAA, or PHI handling.
• Experience with observability or call analytics tools.

Culture & Benefits

• High-performing, collaborative engineering environment focused on excellence, impact, and continuous growth.
• Remote work in the United States or onsite work in New York City or Boca Raton.
• Competitive salary, meaningful equity, and comprehensive health, vision, dental, life, and disability insurance.
• Generous paid time off, Simple IRA matching, wellness programs, and a professional development budget.