Customer Marketing Lead (AI)

Location: San Francisco, CA; in-office five days per week, within walking distance of Caltrain.

Company

hirify.global builds a platform for self-improving software development that helps enterprise engineering organizations operate autonomous software factories.

What you will do

• Build and lead the customer marketing function from the ground up.
• Own the customer evidence engine, including case studies, customer stories, testimonials, video, and quantified proof points.
• Build and run a customer advisory board that informs the product roadmap.
• Develop programs that place customers on stages at company events, industry conferences, podcasts, and webinars.
• Own the customer side of Factory's first customer conference and activate large enterprise accounts.
• Partner with Sales, feed customer insight into positioning and product, and measure evidence, references, speakers, advisory engagement, pipeline, and expansion impact.

Requirements

• Experience building and leading customer marketing, customer advocacy, or customer programs as the senior-most person in the function.
• Experience hiring, managing, and developing marketers, with readiness to hire a case study and content lead.
• Experience selling to large enterprise customers with complex, multi-stakeholder, long-cycle buying processes.
• Personally produced customer evidence such as case studies, customer videos, or reference programs.
• Strong collaboration with Sales and experience securing public participation from enterprise customers.
• Comfort working with technical audiences, including engineering leaders, platform teams, and developers, plus sound judgment with confidential customer and pre-release information.

Culture & Benefits

• Founding role with broad ownership and responsibility for establishing new programs.
• Low-title environment focused on scope, customers, and execution.
• Close collaboration with Sales, field, events, communications, legal, and product stakeholders.
• Work together in the office five days per week.