Support Engineer (SQL/Python/Azure)

Location: Remote in Mexico, Ciudad de México; includes rotating weekend, holiday, on-call, and 24×7 shift coverage.

Company

hirify.global is a global consumer intelligence and data analytics company providing consumer and market measurement across more than 90 countries.

What you will do

• Provide high-quality L2 technical support for internal and external users of production systems.
• Manage incidents and service requests across different severity levels, meeting SLAs and tracking issues through resolution.
• Perform end-to-end analysis and root-cause investigations for high-impact incidents.
• Maintain knowledge bases, runbooks, FAQs, standard reports, application flow documentation, and workarounds.
• Develop technical automation and improvements for operational and support processes.
• Coordinate incident and problem management with engineering, infrastructure, and governance teams.

Requirements

• 3+ years of relevant L2 technology support experience without employment gaps.
• At least 2 years of hands-on experience with the relevant technology stack.
• Knowledge of Oracle PL/SQL, Microsoft SQL, Snowflake, Unix, Python, and Azure.
• Experience with ITIL, ServiceNow, JIRA, application infrastructure, monitoring and observability, production deployments, service request fulfillment, server and database patching, and firewall changes.
• Strong analytical, problem-solving, communication, and stakeholder-management skills.
• Ability to work rotating 24×7 shifts, including weekends, holidays, on-call periods, and extended hours when required. A degree in computer science or a related field is required.

Culture & Benefits

• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee Assistance Program.
• Inclusive workplace with human oversight in recruitment decisions and the use of AI tools.