8 часов назад
Service Support Expert (AI Cloud)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Service Support Expert (AI Cloud): Providing first-level service desk support for a large-scale private AI cloud platform with an accent on ITIL-based incident management, ticket triage, access provisioning, and SLA tracking. Focus on diagnosing technical issues, coordinating Level 2 escalations, supporting ITSM service setup, and improving cloud support procedures.
Location: Athens, Attica, Greece; Workplace: Hybrid
Company
Quento Technologies S.A. is the ICT arm of , delivering AI, digital engineering, cloud, and cybersecurity solutions across Greece, Luxembourg, and Belgium.
What you will do
- Provide first-level support as the single point of contact for platform customers and internal technical teams.
- Log, classify, prioritize, investigate, resolve, and escalate incidents and service requests through ITSM tools and ITIL-aligned processes.
- Track tickets against SLAs and coordinate end-to-end resolution with Level 2 technical teams.
- Fulfil standard service requests, including user and access provisioning.
- Maintain knowledge base articles and support procedures, and participate in knowledge transfer and service transition activities.
- Support ITSM process definition, tool setup, service implementation, compliance, and continuous improvement.
Requirements
- University degree in Computer Science, Information Technology, or a related field.
- 3–5 years of experience in service desk or technical support, preferably in a cloud or enterprise environment.
- Experience with ITIL-aligned processes and ITSM tools such as ServiceNow, GLPI, or Jira Service Management.
- Client-facing communication skills, strong ownership, attention to detail, and understanding of operational compliance and SLAs.
- Excellent written and verbal communication skills in Greek and English.
- Understanding of IaaS, PaaS, AIaaS, GPUaaS, identity and access management, Kubernetes or OpenStack, and infrastructure monitoring tools such as Prometheus, Grafana, or Nagios.
Nice to have
- ITIL 4 Foundation Certification.
Culture & Benefits
- Competitive compensation, ticket restaurant card, and annual bonus programs.
- Cutting-edge IT equipment, mobile and data plan, and home equipment benefits.
- Private health insurance, onsite occupational doctor, and workplace counselor.
- Modern facilities with free coffee and beverages, indoor parking, company bus, onsite gym, wellness facilities, and ping pong room.
- Mentoring, coaching, personalized annual learning and development plan, and career development tools.
- Employee referral bonuses and regular wellbeing, ESG, and volunteering activities.
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