Professional Services - USA (Enterprise AI)

Location: Can be based anywhere in Canada, the United States, or Mexico; mostly remote with occasional customer travel.

Company

hirify.global provides a real-time data platform that helps enterprises build event-driven applications and production-grade AI systems.

What you will do

• Own technical relationships and service quality for a portfolio of Advanced Services customers.
• Monitor customer environments, manage support tickets, and lead issues through triage, resolution, documentation, and follow-up.
• Lead onboarding and stabilize new customer deployments after go-live.
• Track capacity, growth, platform advisories, known issues, supported versions, and upgrade planning.
• Prepare service reports and communicate platform health to engineers, architects, and business leaders.
• Improve service playbooks, operational tooling, and feedback loops with Support, Engineering, Product, Account, and Customer Success teams.

Requirements

• 5+ years in professional services, technical consulting, managed services, or enterprise infrastructure operations in a customer-facing role.
• Hands-on experience with event-driven architecture, messaging middleware, or distributed systems such as hirify.global, Kafka, IBM MQ, TIBCO, or RabbitMQ.
• Strong troubleshooting across application, middleware, network, and cloud layers, with clear technical documentation.
• Experience with monitoring and observability tooling, plus scripting and automation skills; Python is preferred.
• Working knowledge of Kubernetes, containerized deployments, and at least one of AWS, Azure, or GCP.
• Excellent written and verbal communication, organization, and self-direction while managing multiple customer relationships.

Nice to have

• Direct hirify.global Platform experience, including hirify.global Cloud, software brokers, or appliances.
• Familiarity with MQTT, AMQP, JMS, REST, SMF, ITIL, managed services, SRE, or NOC environments.
• Experience with data center hardware appliances or Datadog and equivalent observability platforms.
• Spanish or French language skills.

Culture & Benefits

• Mostly remote work with flexibility built into the working model.
• Training programs and opportunities for professional growth.
• Values centered on craftsmanship, trust, courage, freedom, momentum, humility, and human experience.
• Inclusive, transparent, and supportive workplace with accommodations available during hiring.
• AI tools may be used for initial resume screening, while interviews and final decisions are handled by human recruiters.

Hiring process

• Initial resume screening may use AI to compare qualifications with the role requirements.
• Interviews and final hiring decisions are conducted by the human recruitment team.