Technical Support Engineer

Location: Remote; the position is expected to be performed outside Ontario. Core hours are required by the team.

Company

Managed.com operates specialist brands across business technology, infrastructure, and channel commerce, including hirify.global and CloudBlue.

What you will do

• Own customer-impacting incidents on the CloudBlue cloud-commerce platform.
• Answer product and configuration questions and recommend best practices.
• Investigate technical issues, troubleshoot systems, identify root causes, and apply documented resolutions.
• Collaborate with developers, account managers, and product teams to resolve customer issues within SLAs.
• Manage service-desk tickets, provide accurate updates, and maintain complete records.
• Document troubleshooting procedures and solutions in technical notes and knowledge-base articles.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field, plus 3+ years of support engineering experience.
• Strong Linux system administration experience with CentOS or RHEL.
• Hands-on network troubleshooting, including TCP/IP, IP addressing, subnetting, and routing.
• Experience with PostgreSQL, MySQL, or Oracle and strong SQL query analysis and composition skills.
• Experience reading system logs and using monitoring and troubleshooting tools.
• Familiarity with REST, SOAP, JSON, XML, XML-RPC, OAuth, SAML, and web-hosting environments; strong English communication skills are required.

Nice to have

• Experience with Java, Python, or C++.
• Kubernetes experience.

Culture & Benefits

• Remote-first work with team members across many countries.
• Competitive pay benchmarked against the markets where hiring takes place.
• Professional development opportunities and ownership of work.
• Flexible working arrangements within the team’s required core hours.
• Access to AI tools and opportunities to experiment with them.