Senior Technical Account Manager (Payments)

TL;DR

Senior Technical Account Manager (Payments): Serving as the primary technical advisor and 'voice of the customer' for strategic enterprise clients to optimize the adoption and integration of Airwallex payment solutions with an accent on technical ownership and client architecture. Focus on solving complex operational challenges, bridging the gap between product capabilities and client needs, and driving post-go-live technical success.

Location: Must be based in New York and work in the downtown office 3 days a week

Company

Airwallex is a unified payments and financial platform for global businesses, providing integrated solutions for business accounts, payments, spend management, and treasury.

What you will do

• Act as the primary technical owner and subject matter expert for a portfolio of strategic enterprise clients.
• Deliver an elevated technical support experience and serve as an escalation point for break-fix support and ad-hoc queries.
• Collaborate with commercial account managers to identify optimization and upsell opportunities.
• Analyze and improve the client support experience by providing contextual insights regarding product usage.
• Support Quarterly Business Review (QBR) sessions, presenting product roadmap updates and technical performance metrics.

Requirements

• Bachelor’s degree in a STEM discipline with strong academic achievements.
• At least 5 years of experience in engineering, technical support, or technical account management roles.
• Thorough understanding of the software development lifecycle (SDLC) and API architecture.
• Proficiency in professional oral and written communication with experience presenting to decision-makers.
• Ability to work from the New York downtown office 3 days a week.

Nice to have

• Knowledge of the payments domain or financial services.
• Experience analyzing transaction patterns to drive product improvements and optimizations.
• Practical experience integrating RESTful APIs into web applications.

Culture & Benefits

• Environment for "builders" with founder-like energy, emphasizing real impact and true ownership.
• Culture of fast movement, first-principles thinking, and deep curiosity.
• Emphasis on using AI to work smarter and solve problems faster.
• Collaboration with an innovative global team across 27 offices worldwide.