Account Manager Senior, Client Success (Fintech)

Location: Atlanta, Georgia, United States; hybrid schedule with two days per week in the office

Company

hirify.global develops technology for the finance industry, including solutions that support payments, banking, and investing.

What you will do

• Serve as a subject matter expert in payments-specific domains and lead strategic conversations with senior client stakeholders.
• Drive client satisfaction, solution adoption, measurable ROI, and value realization throughout the post-sales lifecycle.
• Build joint success plans with clients, including milestones and measurable KPIs aligned with business objectives.
• Analyze client health and product usage data to improve adoption, mitigate risk, reduce churn, and identify expansion opportunities.
• Collaborate with product, sales, support, renewals, and professional services teams, while bringing client insights into product roadmap discussions.
• Participate in renewals and articulate the value of continued product adoption to clients.

Requirements

• 5–7 years of experience in Client Success, Client Service/Support, Account Management, or similar roles.
• Bachelor’s degree and previous experience in financial technology services.
• Knowledge of financial technology products, market trends, challenges, and opportunities.
• Strong analytical skills, including experience with Tableau or similar software and the ability to turn data into insights.
• Strong written, verbal, communication, presentation, leadership, and cross-functional collaboration skills.
• Ability to clearly articulate business value to stakeholders at different levels of client organizations.

Culture & Benefits

• Internal career growth opportunities.
• Continuous learning and development.
• Collaborative work environment.
• Opportunities to contribute to the future of fintech and give back.