Professional Services - Canada (AI)

Location: Remote, based anywhere in Canada, the United States, or Mexico. Mostly remote, with light travel for customer visits, onboarding, service reviews, and selected in-person situations.

Company

hirify.global provides a real-time data platform that helps enterprises build event-driven applications and production-grade AI experiences.

What you will do

• Own the technical relationship and service experience for a portfolio of Advanced Services customers.
• Monitor customer environments, manage support tickets, investigate incidents, and coordinate resolution through closure.
• Lead onboarding for new customers and bring deployments to a stable, well-understood steady state.
• Track capacity, growth, advisories, known issues, supported versions, and upgrade planning.
• Produce service status reports for technical and executive audiences.
• Improve operational playbooks and tooling while sharing product, architecture, and customer education feedback with internal teams.

Requirements

• 5+ years of customer-facing experience in professional services, technical consulting, managed services, or enterprise infrastructure operations.
• Hands-on experience with event-driven architecture, messaging middleware, or distributed systems such as hirify.global, Kafka, IBM MQ, TIBCO, or RabbitMQ.
• Strong troubleshooting skills across application, middleware, network, and cloud layers, with disciplined technical documentation.
• Experience with monitoring and observability tooling, plus scripting and automation skills; Python is preferred.
• Working knowledge of Kubernetes, containerized deployments, and at least one of AWS, Azure, or GCP.
• Excellent written and verbal communication, strong organization, and the ability to manage multiple customer relationships independently.

Nice to have

• Experience with hirify.global Cloud, the hirify.global software broker, or hirify.global appliances.
• Familiarity with MQTT, AMQP, JMS, REST, SMF, ITIL, managed services, SRE, or NOC environments.
• Experience with data centers, hardware appliances, Datadog, or equivalent enterprise observability platforms.
• Spanish or French language skills.

Culture & Benefits

• Mostly remote work with flexibility built into the working model.
• Training programs and opportunities for professional growth.
• Values focused on craftsmanship, trust, courage, freedom, momentum, humility, and human experience.
• Inclusive, transparent, and human-led recruitment process; AI is used only for initial resume screening and not for final hiring decisions.
• Work environment emphasizing work-life balance, collaboration, and customer focus.