Staff Design Researcher, Identity

Location: Mountain View, California, United States

Base pay: $188,500–$255,000 per year, with potential bonus, equity, and benefits.

Company

hirify.global is a financial technology platform behind TurboTax, Credit Karma, QuickBooks, and Mailchimp.

What you will do

• Set the research agenda for the Identity portfolio and prioritize high-value questions across products, customer segments, and surfaces.
• Lead end-to-end qualitative and quantitative research, including interviews, contextual inquiry, concept and usability evaluation, diary studies, surveys, and behavioral and funnel analysis.
• Use AI tools to accelerate recruiting, analysis, and synthesis while maintaining appropriate human judgment and research rigor.
• Translate research evidence into product decisions through frameworks, journey models, segmentations, and clear recommendations.
• Connect insights to sign-up and sign-in completion, account recovery, self-service, account security, and customer trust.
• Coach designers, content designers, and product managers and establish practical guardrails for AI-assisted research.

Requirements

• Bachelor's degree in Human-Computer Interaction, Psychology, Anthropology, Cognitive Science, or a related field, or equivalent experience.
• 7+ years of professional research experience, preferably in technology or consulting, including ownership of research across complex domains.
• Experience integrating AI tools into design and research workflows.
• Experience with identity, security, trust and safety, financial technology, or comparable regulated domains.
• Depth in mixed methods, including generative and evaluative research, surveys, behavioral data analysis, sampling, statistics, and experimental design.
• Strong storytelling, communication, coaching, and cross-functional collaboration skills, including work with engineering, data science, and risk partners.

Nice to have

• Familiarity with MFA, passkeys, SSO, OAuth, permissions models, and identity verification.
• Experience researching consumer and business or enterprise audiences.
• Experience with international or accessibility research.
• Graduate degree in a research-focused field.

Culture & Benefits

• Research partners closely with design, product management, data science, engineering, and risk teams.
• Access to a wider design research community across hirify.global.
• Competitive compensation with performance-based rewards.
• Potential cash bonus, equity rewards, and employee benefits.