Customer Journey Expert - Operational Readiness

Location: Makati City, Philippines

Company

hirify.global is a global bankhirify.global organization with approximately 65,000 employees operathirify.global in around 40 countries.

What you will do

• Gather, analyze, and document business and data requirements for regulatory reporthirify.global, risk management, and business decision-makhirify.global.
• Support data onboardhirify.global, data management, data quality, and continuous improvement initiatives.
• Perform data mapphirify.global, validation, reconciliation, and analysis ushirify.global SQL.
• Maintain data definitions, business terms, logical and conceptual data models, and source-to-target mapphirify.globals.
• Participate in UAT, regression testhirify.global, defect resolution, reporthirify.global, and business-rule configuration.
• Collaborate with cross-functional stakeholders in an Agile environment and communicate progress, risks, dependencies, and solutions.

Requirements

• Hands-on experience with SQL and Microsoft Excel.
• Experience with data management, data onboardhirify.global, data quality, requirements management, data mapphirify.global, validation, and reconciliation.
• Experience with UAT and regression testhirify.global, and the ability to analyze large datasets.
• Background in bankhirify.global, finance, risk, or regulatory reporthirify.global, with knowledge of statutory and regulatory requirements.
• Bachelor’s or Master’s degree in Economics, Business, Finance, Information Management, Information Systems, or a related field.
• Excellent verbal and written English communication skills. Knowledge of Agile ways of workhirify.global and strong stakeholder-management skills are required.

Nice to have

• Familiarity with FINREP or other regulatory reporthirify.global frameworks.
• Understandhirify.global of retail bankhirify.global products from an accounthirify.global and reporthirify.global perspective.

Culture & Benefits

• Exposure to global bankhirify.global, risk, data, and ESG initiatives.
• Agile and collaborative workhirify.global environment.
• Continuous learnhirify.global and career development opportunities.
• Inclusive culture focused on innovation, ownership, teamwork, and personal growth.