Transaction Monitoring - Customer Journey Expert (Financial Crime Prevention)

Location: Manila, One Ayala Tower 2, Philippines

Company

ING is an international banking organization with 65,000 employees and operations in approximately 40 countries, focused on helping customers and protecting the integrity of the financial system.

What you will do

• Analyze business processes, customer and user journeys, pain points, controls, and data requirements.
• Translate strategy into epics, features, user stories, and actionable backlog items.
• Use customer, operational, risk, and performance data to guide product priorities and decisions.
• Collaborate with product leads, engineers, operations, compliance specialists, and international stakeholders.
• Support implementation, adoption, change management, incident management, and continuous improvement.
• Identify opportunities to use automation, AI, and data-driven innovation in transaction monitoring.

Requirements

• Experience in business analysis, process analysis, requirements engineering, or customer journey management.
• Strong analytical, problem-solving, stakeholder management, and communication skills.
• Practical understanding of data structures, data analysis, visualization, and insight generation.
• Experience working in Agile or BusDevOps environments with engineers and product teams.
• Excellent English communication skills required.
• A degree or equivalent professional capability, with relevant experience valued alongside formal education.

Nice to have

• Experience in financial crime prevention, AML, transaction monitoring, fraud, sanctions, or KYC.
• Production support, incident resolution, or operational resilience experience.
• Experience with global transformation or standardization programs.
• Knowledge of data products, data governance, machine learning, AI, or statistics.

Culture & Benefits

• Work with culturally diverse international stakeholders across business, operations, risk, data, and technology.
• Influence global transaction monitoring solutions with meaningful financial crime prevention impact.
• Expand expertise across data, technology, financial crime prevention, and AI-enabled ways of working.
• Develop strategic thinking, product development skills, and an international professional network.

Hiring process

• Submit an application through the official ING careers site using Workday.
• Applications should be made only through official ING platforms; legitimate communications come from ING or Workday domains.