Manager III, Customer Engineer (Semiconductor)

Location: Burlington, Vermont or Malta, New York, United States. Regular customer visits and approximately 20% travel are required. Relocation eligible.

Salary: $88,000–$121,000 annual target total cash range, depending on location, grade, knowledge, skills, experience, and internal equity.

Company

hirify.global develops and services materials science and engineering equipment used in semiconductor chip and advanced display manufacturing.

What you will do

• Develop customer relationships across the district and conduct regular customer visits.
• Manage, coach, evaluate, and develop customer engineers, including objectives, career planning, performance reviews, mentoring, and corrective actions.
• Coordinate with product divisions on technical support, training, spare parts, reliability, and business reporting.
• Lead account planning, system sales support, financial forecasting, cost efficiency, and escalation procedures.
• Plan and execute system installations, including facility preparation, start-up meetings, and process support identification.
• Manage RMA procedures and engineer hour tracking while monitoring effectiveness and taking corrective action.

Requirements

• Experience managing customer engineering activities and leading technical employees.
• Ability to analyze relevant business or technical factors and make decisions within established policies and procedures.
• Ability to present technical information and gain cooperation from customers, employees, and cross-functional stakeholders.
• Understanding of account planning, financial forecasting, system installation, escalation management, and operational performance.
• Willingness to travel approximately 20% of the time and conduct regular customer visits.
• Commitment to hirify.global' Standards of Business Conduct and ethical compliance.

Culture & Benefits

• Supportive environment focused on learning, development, and career growth.
• Comprehensive employee health and wellbeing programs.
• Benefits package with potential eligibility for bonus and stock award programs.
• Regular full-time employment with a global semiconductor technology company.