Help Desk Technician (Active Directory)

Location: Overland Park, Kansas, United States; in-office position

Base salary: $65,000–$75,000 per year

Company

hirify.global is a publicly traded Tier 1 facilities-based ISP providing high-speed Internet access, Ethernet transport, global IP services, and network support.

What you will do

• Provide first-level technical support for hardware, software, and application issues through phone, email, and ticketing systems.
• Maintain communication with users throughout the issue-resolution process.
• Create, modify, and manage Active Directory objects through Windows Server.
• Deploy and configure computers, operating systems, software, peripherals, cabling, and restored user data.
• Troubleshoot desktop and laptop hardware, manage inventory and assets, and maintain IT documentation.
• Support cybersecurity efforts across company clients.

Requirements

• Degree in an IT-related field or equivalent experience.
• At least 2 years of experience in first-level support or user help desk roles.
• Strong knowledge of Microsoft desktop operating systems, Windows Server, Microsoft Office, personal computer hardware, and Active Directory.
• Experience with endpoint solutions such as Workspace ONE and Tanium, plus basic knowledge of DNS, FTP, TCP/IP, and file and print servers.
• Good spoken and written English communication skills.
• Ability to multitask in a fast-paced environment and work after hours and weekends when required.

Culture & Benefits

• Health, dental, and vision insurance.
• Paid time off, holidays, parental leave, short- and long-term disability, and life insurance.
• 401(k) plan with employer match, stock options, and an Employee Assistance Program.
• Most benefits begin within 30 days of employment, with some subject to waiting periods.